Privacy Policy

1. Introduction

CleanBee (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your data in compliance with GDPR (General Data Protection Regulation) and Danish data protection law.

2. Data Controller

CleanBee ApS is the data controller for your personal data. Contact details:

3. What Data Do We Collect?

4. Legal Basis for Processing

We process your data based on the following legal grounds:

• Contract: To provide our cleaning services
• Legitimate Interest: To improve our services and marketing
• Consent: For newsletters and marketing by email, and by SMS if you have separately agreed to it
• Legal Obligation: To comply with tax and accounting requirements

5. How Do We Use Your Data?

• Process and confirm bookings
• Deliver and coordinate cleaning services
• Issue invoices and process payments
• Communicate about your bookings (reminders, changes)
• Send newsletters and offers by email (only with consent)
• Send offers by SMS, if you have separately agreed to SMS
• Improve our services and website
• Comply with legal obligations

Our newsletters, emails and SMS messages are sent through Omnisend (UAB Omnisend, Vilnius, Lithuania), which processes your data on our behalf. Our emails record whether you open them and click the links in them, so we can see what is relevant to you. You can unsubscribe at any time through the link at the bottom of every email or in every SMS, or by writing to hej@clean-bee.dk.

6. Data Sharing

We only share your data with:

• The partner company that carries out your cleaning (only the information needed to do the job)
• Payment providers (for secure payment processing)
• Email and SMS providers, including Omnisend (for communication and marketing)
• Public authorities (when required by law)

We never sell your personal data to third parties.

7. Data Retention

We retain your data for the following periods:

• Customer data: 5 years after last booking
• Invoices and accounting data: 5 years (legal requirement)
• Newsletter and SMS subscribers: Until you unsubscribe. Records of your consent are kept for as long as we need to be able to show that you gave it
• Cookies: See our Cookie Policy

8. Your Rights

Under GDPR, you have the following rights:

• Access: Right to obtain a copy of your data
• Rectification: Right to correct inaccurate data
• Erasure: Right to have your data deleted (“right to be forgotten”)
• Restriction: Right to restrict processing
• Portability: Right to receive your data in a structured format
• Objection: Right to object to processing

To exercise your rights, contact us at hej@clean-bee.dk.

9. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• SSL/TLS encryption on our website
• Encrypted storage of sensitive data
• Access controls and authentication
• Regular security monitoring

10. International Transfers

Some of our service providers may be located outside the EU/EEA. In such cases, we ensure appropriate safeguards are in place, such as EU Standard Contractual Clauses.

11. Complaints

If you believe we are not processing your data correctly, you can complain to the Danish Data Protection Agency:

12. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or on our website.