Terms of Service
1. Acceptance of Terms
By accessing and using CleanBee's services, you agree to be bound by these Terms of Service. If you do not agree to all terms, you should not use our services.
2. About CleanBee
CleanBee ApS, Njalsgade 21F.2, 2300 København, is a registered cleaning company in Denmark. We provide professional cleaning services to private homes and commercial customers in Copenhagen and North Sjælland.
3. Service Description
We offer the following cleaning services:
- Regular Cleaning (recurring maintenance)
- Detail Cleaning (deep cleaning)
- Moving Cleaning
- Custom Cleaning
- Commercial Cleaning
4. Quotes and Booking
4.1 Quotes and prices
Quotes are valid for 7 days from the creation date. Prices are shown exclusive of VAT unless otherwise stated, with the VAT-inclusive total alongside. By booking, you accept the quoted price and specific terms for the selected service.
4.2 Your quote is an estimate
The price you see when you book is an estimate based on the information you give us. After the first cleaning we confirm the final price, adjusting it only if the work actually differed from what was quoted. You are told the confirmed price before it is charged or invoiced.
5. Payment
5.1 You choose when you pay
At checkout you choose whether to pay now or pay after the cleaning. Both prices are shown before you choose.
5.2 Paying now
Choosing to pay now gives you the lower of the two prices. We place a hold on your card for the estimated amount when you book. Nothing is collected at that point. After the first cleaning we charge the confirmed final price.
If the confirmed price is higher than the estimate, we automatically charge at most 15% above the estimate you approved. Anything beyond that is never charged automatically. We send you a separate payment link instead, so you approve the difference yourself. If the confirmed price is lower, you pay the lower amount.
5.3 Paying after
Choosing to pay after adds a surcharge of 10% to the quoted price. The surcharge is shown at checkout and appears as its own line on your invoice.
We also charge a deposit of 30% of the price to your card at booking to hold your slot. The remaining balance is invoiced after the cleaning.
5.4 Payment methods
We accept card and MobilePay. MobilePay is available when you pay an invoice. Deposits, card holds and charges to a card we have on file are always taken by card.
5.5 When we collect
After a cleaning we wait 24 hours before collecting payment, so you have time to tell us if something is wrong. If we hear nothing within that window, payment is collected automatically. If you raise an issue, we handle it before any money is taken.
5.6 Invoices and payment terms
Invoices are due 3 days from the date they are issued. Every invoice we issue can be used for servicefradrag (tax deduction) under Danish tax law.
6. Cancellation, Changes and No-shows
You can cancel or reschedule your booking free of charge up to 24 hours before the scheduled start time. Cancel earlier than that and anything you have paid is refunded in full.
If you cancel within 24 hours of the scheduled start time, a fee of 250 kr applies. The same fee applies to a no-show, regardless of notice.
We settle your balance to the fee: if you have already paid or left a deposit, we refund everything above the fee, and if you have not paid, we invoice the fee. The fee covers a booking that did not go ahead rather than a service, so no VAT is added.
7. Late Payment
This section applies only to invoices you pay after the job. If we hold a card for your booking, payment is taken automatically and this section never applies.
If an invoice passes its due date, we send a payment reminder every 3 days until it is paid, up to a maximum of 3 reminders. Reminders are only sent between 08:00 and 21:00.
Once an invoice is 7 days overdue, we charge a late payment fee of 350 kr. It is billed once per invoice, as a separate invoice. Like the cancellation fee, it is not payment for a service, so no VAT is added.
8. Property Access
You must ensure our cleaning staff have access to the property at the agreed time. If we cannot gain access, this is treated as a no-show and the fee in section 6 applies.
9. Liability and Insurance
CleanBee is fully insured against damages that may occur during cleaning. Any damages must be reported within 24 hours after the cleaning. Our liability is limited to direct damages and does not cover indirect losses or consequential damages.
10. Satisfaction Guarantee
We offer a 100% satisfaction guarantee. If you are not satisfied with the cleaning, contact us within 24 hours and we will return to address any issues at no additional cost. Raising an issue within that window also puts collection on hold until it is resolved, see section 5.5.
11. Tax Deduction (Servicefradrag)
Our cleaning services are eligible for servicefradrag (tax deduction) under Danish tax law. We issue invoices that meet all requirements from SKAT (Danish Tax Authority). You are responsible for correctly reporting the deduction.
12. Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of CleanBee and protected by copyright law.
13. Changes to Terms
We reserve the right to modify these terms at any time. Significant changes will be communicated via email or on our website. Continued use of our services after changes constitutes acceptance of the new terms.
14. Governing Law and Jurisdiction
These terms are governed by Danish law. Any disputes shall be resolved by Danish courts with jurisdiction in Copenhagen.
15. Contact
If you have questions about these terms, please contact us:
CleanBee ApS
Njalsgade 21F.2
2300 København
CVR: 45421082
Email: hej@clean-bee.dk